Shipping Policy

Last Updated: June 30, 2026

Thank you for shopping with DRMTLGY SHOP. We are committed to providing reliable and efficient shipping services to our customers worldwide.

Order Processing

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

• United States: 7–15 business days

• Canada: 7–18 business days

• Europe: 7–18 business days

• Australia & New Zealand: 7–18 business days

• Other International Destinations: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery may vary due to customs processing, local carriers, weather conditions, or other unforeseen circumstances.

Shipping Fees

Shipping charges are calculated at checkout based on your shipping destination and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become available after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

DRMTLGY SHOP is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you before your order is shipped.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact our customer support team. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number

• Photos of the damaged product

• Photos of the packaging

We will review your case and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please feel free to contact our customer support team.

We are always happy to assist you.